Return Policy – Urban Flux

At Urban Flux, we strive to deliver only the highest-quality products and services. However, we understand that issues may occasionally occur. Please review the policy below for details on returning faulty, defective, or incorrectly shipped items.

Faulty or Defective Products

If you receive a product that is damaged, malfunctioning, or covered under a manufacturer’s warranty, we recommend contacting the manufacturer first, as they may be able to resolve the issue directly.

General statements such as “doesn’t work” or “faulty” will not be accepted as sufficient details.

If a return is required, please ensure you provide:

  • The manufacturer’s case or call reference number
  • A diagnostic/test report (if available)
  • A detailed written description of the issue

General statements such as “doesn’t work” or “faulty” will not be accepted as sufficient details.

Restocking Fees

  • A minimum 15% restocking fee applies to all returned items unless they are returned in original packaging with all accessories, manuals, and documentation.
  • If the returned items are found to be in working condition, the same restocking fee will apply, and it may be increased if additional handling or repackaging is required.
  • The final restocking fee will be confirmed after the returned goods are inspected and evaluated.

Return Shipping

  • Customers are responsible for return shipping costs.
  • Once received, our technical team will inspect and test the product. If a fault is verified, we will coordinate with the manufacturer to arrange a free repair or replacement (at our discretion).
  • Products not returned in their original condition may be rejected or accepted with an increased handling fee, depending on the condition of the returned goods.

RMA (Return Materials Authorization)

Please clearly mark the RMA number on a label outside the package before returning the product. Only hardware and software-related issues are covered under this return policy.

Incorrect Item Delivered

If you receive the wrong item, please notify us immediately. We will arrange for the correct item to be sent to you and guide you on returning the incorrect product.