Shipping Policy – Urban Flux

1) Shipping Carriers

We rely on trusted and globally recognized shipping partners, including FedEx, UPS, USPS, and DHL, to deliver all orders. These carriers are among the most reputable postal and logistics services in the USA and worldwide, ensuring that your order is processed, handled, and delivered efficiently.

2) Delivery Delays

While we strive to ensure prompt deliveries, delays may occasionally occur due to:

  • National or regional holiday seasons when postal services experience high demand.
  • Periods of increased order volume or workload, which may temporarily affect processing and shipping times.
  • We appreciate your patience during such periods.

3) Typical Shipping Period

For items currently in stock, the standard shipping timeframe is 3–7 business days from the date we receive and confirm your order. This timeline assumes that our shipping service providers maintain their usual delivery schedules and are not affected by unforeseen delays.

4) Delivery Time Variability

Delivery times may vary depending on:

  • The nature of the goods ordered: Items requiring customization or special order processing may take longer than the standard shipping timeframe.
  • Availability of stock and supplier schedules, which may occasionally extend processing periods.

5) Unclaimed Shipments & Incorrect Addresses

a) Unclaimed Shipments

If a shipment is returned to us as unclaimed, a fee will be charged to cover our shipping and handling costs. This fee will be based on your original shipment charge, including applicable TAX.

b) Incorrect Address

If a package is returned due to an incorrect or incomplete address provided by the Customer, or if the package goes unclaimed:

  • If a package is returned due to an incorrect or incomplete address provided by the Customer, or if the package goes unclaimed:
  • A new shipping fee will apply before resending the package.
  • The Customer is responsible for providing the correct and complete address details to avoid such charges.

6) Free Shipping Orders

For orders originally shipped under a Free Shipping offer:

  • If the package is returned or needs to be resent, shipping charges will be recalculated based on the weight and/or volume of the shipment.
  • These additional shipping charges must be paid by the Customer before resending the package.
  • The Customer is responsible for providing the correct and complete address details to avoid such charges.